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SHIPPING & RETURNS

RETURN POLICY

If you don't love it, return it.  Victor Garduno Art is committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (14) business days and receive a full refund for the price of the product.   Orders older than 14 days from time of purchase do not qualify for a refund or exchange.

Shipping charges will not be refunded.  Victor Garduno Art does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees.  We will issue your refund within (12-24) hours of receiving the returned merchandise.

To return your merchandise, please email: sales@victorgarduno.com for the return address and always include your ORDER NUMBER and full NAME.

 

CANCELLATION POLICY

You may cancel your order within (24) hours of purchase, MST.  We are committed to our customers and your satisfaction.

To cancel your merchandise, please email: sales@victorgarduno.com and label the subject line:  CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER. 

Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund.  We cannot exchange your order after (24) hours because it will have already gone into production.  Please review our RETURN POLICY

 

CHANGE MY ORDER

You may amend your order and address details within (24) hours of purchase. Please contact sales@victorgarduno.com as soon as possible with your change requests, and label the subject line:  CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER.  We will confirm your changes have been made.

 

SHIPPING

Metal Prints, and Framed Canvas Prints are not available for shipping outside the US. The Museum Rag Art and UV Gloss Prints are available for FREE worldwide shipping.

We ship standard postage using USPS. Please allow 1-2 weeks to ship out due to high demand, and most of our editions are hand built / assembled after purchase. Feel free to contact us to check on the status of your order.

Please note that during holidays, delivery may take slightly longer due to increased order volume.

 

TRACK MY ORDER

As soon as your artwork ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform.  Please allow 1-10 days to receive your tracking link to check your order status. Most prints are made on order.

 

DAMAGED ART

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:

  1.      Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2.      Attach your photos to an email and send them to sales@victorgarduno.com. Please include your ORDER NUMBER, FULL NAME and brief description.
  3.      You will receive an email within 24 hours confirming that your damaged replacement will be processed.
  4.      If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.

     

    If we have not answered all of your questions in this customer service section, please Contact us!  sales@victorgarduno.com with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!